Call Routing Solutions

Receiving a phone call is a direct link to your customers, at a time they want to speak with you the most.

It is vital businesses get their call routing right.

Raw’s call routing solutions allow any business to build an inbound call management plan bespoke to the needs of your business. This ensures that the most important calls are always answered by the right people.

Inbound Numbers (or Marketing numbers as they are also sometimes known), give you the ability to have a virtual presence in any geographic area of the UK, by allowing you to pick your own 01 or 02 number. While the Inbound Number management portal gives you access to all the analytics you need to see who, when and why people called you.

Inbound Numbers allow you to choose a memorable 01, 02, 03 Or 08 number for your business. The feature-rich control platform gives our call handling solutions flexibility, scalability and speed of implementation. In addition to this, they can work alongside existing business telephone systems to fill gaps that your business is missing.

Inbound Numbers are affordable for businesses of any size. Each number comes with the following call routing features as standard:

Call Routing Features

Control your own numbers, anywhere at anytime

Analytics and ROI for marketing purposes

1-2-1 routing, hunt groups or simultaneous routing

Rule and controls like voicemail to email

To your email

Send your calls to different locations at different times of the day

So you do receive calls when you are closed

So you know what the inbound call is about before you answer

Secure call recording of all calls

(Press 1 for Sales, press 2 for Accounts etc)

Advanced Service Designer

As well as the standard features, Raw’s inbound number platform also has its own bespoke designer to meet the most complex call routing needs and volumes.

Advanced Service Designer | Rawcom

Call routing can help solve business problems. Here are some solutions we have implemented…

Raw has the experience of implementing hundreds of call routing solutions, from giving a geographical presence to small businesses to a tradesman with a van who previously advertised just using a mobile phone number. Our solutions have also solved problems such as:

  • Marketing departments and agencies wanting to monitor ROI on individual marketing campaigns or calls from pay per click advertising.
  • Absence lines for schools, warehouses and logistics companies, needing to have an accurate log of calls received, but also help reduce absenteeism by allowing each department to speak with their actual manager.
  • Disaster recovery for vital business numbers that need to route to various locations to avoid interruption in service.
  • Customer survey lines to get inbound caller feedback from a caller before the hang-up, to rate the effectiveness of the call.
  • Conference calling facilities, with a recording of all conference calls.