Project Onboarding Team
We understand how critial a seamless transition of services from your current provider to another is but rest assured we have done it hundreds if not thousands of times.
As a customer of Raw, our onboarding team will give you a dedicated named contact who will manage the process that all new customers or projects for additional services follow to ensure smooth set-up or migration.
The onboarding team will cover the whole journey from initial sign-up to service activation and first use. the onboarding team’s aim is to deliver our values to you as early in our partnership as possible.
Onboarding isn’t just about teaching you about your new solution it is to allow us to put your goals at the heart of our process. What we want to achieve is a successful migration of services and it’s key that we know what successful implementation would include you.
From placing your order with Raw you will receive updates on its progress from a named point of contact who is handling your project, this means that you have one point of contact to email or call if you need to discuss any changes.
We pride ourselves on the customer experience so having dedicated onboarding contacts allows us to give our customers one single point of contact pulling everything together.
Once your services are fully live the onboarding team will start the handover process to your account manager who will also be a named contact and reponsible for any day to day questions.
Your onboarding contact will also introduce and demonstrate how you to log any support requests you have with our technical support department who keep our customer working.